Your own assistant with her virtual office
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ICS, Provide your needs in UK and abroad up to 27 countries
- How much cost a local office abroad?
- What is the productivity of your staff abroad without any supervision?
- What is the cost of a Manager doing its own secretarial & assistance task?
ICS, How much costs a local office in your own country or abroad?
In UK or abroad, a local office with staff costs more or less 6000 GBP/EUR/month & per capita
Why?
An assistant costs about 3000/GBP/EUR/month all charges included
+ Holidays, illness, training...
+ Office & desk cost, taxes...
+ Furnitures & Softwares, communications, copies...
+ Supervision & HR Management...
Total more than 6.000 GBP/Euros/month and per capita
ICS, What is the cost of a Manager doing its own "secretarial & assistance task" ?
A Manager costs more or less 10.000 GBP/EUR/month all charges included 
+ Holidays, illness, training...
+ Office & desk, taxes...
+ Furniture & softwares, communications,...
+ Company car & HR Management...
Total more than 14.000 GBP/EUR/month
If he wastes one third of his time to produce PowerPoints, reports or emails, then the loss is more than 4.000 GBP/EUR per month
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ICS, provides a virtual office (localised abroad) - An assistant specially dedicated to you, - Under local supervision, - Trained regularly with daily activity reports duties, - An "all inclusive package" (communications, furnitures, softwares, office...). |
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ICS, a single office for several destinations 
- A single assistant can work on several countries using the same languages:
- For example:
a) Your bilingual Russian assistant (located in our office) can treat all your needs on Russian, Ukrainian, Belarus, Moldavian's markets…
b) Your bilingual English assistant (located in our office) can treat all your needs on English, Irish, USA, Australian, Canadian's markets..
A single employee instead of 5 or 6 local offices with staff
ICS, Which services?
Inbound calls, reception desk,
+ Outbound calls (prospection, appointments, disputes & litigations...),
+ Administrative & secretarial (emails, reports, prospectus...),
+ Web call back, forum & chat with Internet users,
+ Web and prospectus translation,
+ Invoices, credit notes...
The whole at an unbeatable local price !
More than 16 different languages
Armenian, Russian, Kazakh, English, French, Spanish, Chinese, Italian,
Georgian, Romanian, Bulgarian, Arabic, Iranian, Greek, turkish, ...
120 employees perfectly Bilingual & Bicultural at your own service
ICS Armenia to conquer new markets
Central & Eastern Europe and Central Asia
ICS Armenia to conquer new markets
Middle-East
ICS Armenia to conquer new markets
Continental Europe
ICS : Our International Call Centre in Erevan (Armenia)
120 positions totally equiped
Personnel trained by our Managers
Benefits of our Armenian location
- Bilingual and Bicultural team,
- Hi-qualified team (master level),
- An employee dedicated only for you,
- Double skilled staff (marketing/commercial, Finance),
- Professional environment with a friendly service orientated,
- Geographical central position,
Inbound calls
- Information desk (Yellow pages),
- Customers service / Consumers' Information, 
- After sales services / Maintenance,
- Hot line / Crisis Management Centre,
- Clients litigations & Disputes,
- Booking / Purchasing...
Outbound calls 
- Prospection / Appointment setting,
- Statistics & Polls,
- Database qualifications / Market studies,
- Knowledge survey / Dispute & Litigation,
- Telemarketing / Promotional action plan...
NTIC Services 
- Web call back / Web email back,
- SMS & emails Campaign,
- Email & SMS' reminders for litigation,
- Web translation,
Other services
- “Business centre” service (only for transcaucasia area) :
- Meeting rooms,
- Translator,
- office desk,
- Driver,
At your entire disposal for a unique & dedicated service