ICS Performance is an international offshore call centre dedicated to the practice of more than 25 foreign languages specialized on two activities:
1) Call centre 2) Your own assistant Offshore with your remote office every where in the world
1) The call centre
· Costs reduction, for telesales, interviews, surveys, inbound and outbound calls, bookings, hotline,
· Development of your Business and sales, improve the quality of your customers service and answer to any of your needs in Human resources,
· The practice of more than 25 languages by perfectly bilingual and bicultural staff, allow us to cover your needs locally and on more than 50 countries,
· Global service all inclusive (telephone, software, staff, communications, supervision,.)
· Work in schedules moved to adapt itself to every jet lags,
· new services multi channel: SMS, Webcallback, translation, emailing...
2) Your own assistant Off Shore with Your virtual office locally and every where in the world
· Discharge executives & Managers from low value-added tasks (administrative and post mails, emails, appointment setting),
· Save the cost of setting-up your subsidiary in province or in Foreign countries by a virtual office managed at distance,
· A single assistant at your disposal only dedicated for you and your specific needs allow you to adjust your headcounts to the stop & go of your activity.
What about quality and process?
Our staff was trained by our French and International Managers,
We benefit from the NF quality services ( French Afnor Norma): for example, the standard NF345 stipulates that 95 % of the inbound calls must being picked up within 20 seconds,
The previous owner was a multinational Group which benefit in 2007 of the label of social responsibility: Our staff is better paid than the local average and regularly trained: We recruit the best,
We shall establish with you a charter of quality with points to be measured,
We are so confident in the quality of our service, which we propose you one month of test period to measure together the quality, the conformity of our service regarding to your wishes.
Opportunities of high quality Off Shore services ?
Our call centre is located in Armenia (ex USSR) in Europe, a very stable country based on a real democraty. The benefit of our implementation in Armenia is also due to the fact that Armenia gets the higher level of education in the world; Its is very common to find people speaking more than six foreign languages + five neighbourgs languages as native speakers (turkish, Russian, Georgian, azerbadjian, Persian).
People in Armenia start to learns foreign language from kinder garden until University. Armenian people are famous for their high quality and capacity to work even under pressure. Armenian people are reputated to be very quiet and peacefull people and excellent work force (flexible, customers service orientated, every time polite) that's the reason why they are often named "the Japonese of Europe".
Many of our employees get a MBA level and have maid their studies and have lived abroad for many years. We also can recrute very specific profile for unique needs (veterinary, doctors, accountant, engineers,..).
Our call centre (1000 m²) is five years old and very modern with the latest technology and equipment (software, hardware). We are located in the Mergelian Institute Technology center (first PC created for ex USSR, Space and high technology industrial Estate) and we are linked to the "Continental European backbone Cable" The quality of communication is equivalent to yours. We also get "3 Tera Octets upload and download" Internet capacity. It is 3 times more than necessary to manage every pic of activity. We have two cables for communication through two different providers.
What about Price & Cost reduction ?
We are so confident in our tariff, which we are sure to be at minimum between 30 to 50% cheaper than your actual costs.
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